Maintenance Request


If you need a repair, assistance or want to bring something to our attention please email us with the link below. An email will be sent to the appropriate person and they will reply within a couple hours between 9:00 am to 5:00 pm Monday to Friday. After hours the requests will be responded to the following business day.

If this is an EMERGENCY (i.e. heat, water, electrical or can’t wait until the next response day) please call our office
613-545-1113 and follow the directions to our emergency line. Note that non-emergency calls may have a fee of $75.00

Please read the link below about what can go down your drains and toilets:


  • Free security inspections while units are empty to ensure no issues.
  • Annual inspections of fire safety equipment (fire extinguishers and smoke detectors).
  • Heating systems annually cleaned and inspected.
  • Continually upgrading properties to meet student needs.
  • Daily maintenance as requested and required.
  • Cleaning services available bi-weekly and additional cleaning services are available upon request.
  • 24-hour emergency service.
  • Yard maintenance.
  • Snow removal.